Refund policy

Ezzogi – Return, Refund, and Exchange Policy

At Ezzogi, we stand behind the quality of our products. Since we operate on an optimized fulfillment model, we have established clear guidelines regarding returns and refunds to ensure a fair experience for both parties.

1. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, we will happily arrange a free replacement.

  • Timeframe: You must report the issue within 48 hours of receiving the package.

  • How to report: Email us at [Your Support Email Here] or WhatsApp us at [Your WhatsApp Number Here] with your Order Number.

  • Proof Required: You must provide clear photographs and/or a short unboxing video showing the defect or the incorrect item.

2. Exchanges & Replacements

Once our quality assurance team verifies the defect, a brand-new replacement item will be dispatched to you. You do not have to pay any additional shipping fees for the replacement.

3. Refunds

  • Refunds are only issued if the product is proven to be damaged/defective upon arrival AND a replacement item is out of stock.

  • Approved refunds will be processed back via your original payment method or issued as an Ezzogi Store Credit/Voucher, depending on your preference.

4. Non-Returnable Items & "Change of Mind"

  • We do not accept returns, refunds, or exchanges due to a "change of mind" or personal dislike of the product's color, size, or variant after the delivery has been completed.

  • For hygienic and safety reasons, any item that has been opened, used, or has its original packaging torn cannot be returned.